Privacy Policy

1. Introduction

Clearline Privacy LLC, doing business as ShadowRemove (“ShadowRemove,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit https://www.shadowremove.com/, contact us, request an assessment, or purchase or use our services.

Business mailing address: 150 E B ST LBBY, Casper, WY 82601, USA. Email: info@shadowremove.com.

This Policy applies to information collected through our Website and in connection with our business activities. Where we process information on behalf of a customer, the applicable service agreement may establish additional requirements.

2. Personal Information We Collect

A. Information You Provide Directly

• Contact information, such as name, email address, telephone number, mailing address, and business contact details.
• Business information, such as company name, website, professional role, and information about an organization’s online reputation.
• Inquiry information submitted through contact forms, audit requests, consultations, customer communications, and service inquiries.
• Service information, such as URLs, screenshots, descriptions of problematic reviews, search results, data broker listings, and other information relevant to requested services.
• Verification information reasonably necessary to verify identity, confirm authority, or submit an authorized removal or opt-out request.
• Billing information, including invoice details, payment status, transaction records, and billing correspondence.
• Communications, including emails, messages, feedback, and support requests.

Please do not send Social Security numbers, financial account credentials, passwords, government identification documents, or other highly sensitive information unless it is necessary for a specific service and we have provided an appropriate secure submission method.

B. Information Collected Through the Website

ShadowRemove does not intentionally use analytics tools, advertising pixels, or similar technologies to track visitors for analytics or targeted advertising. However, Website hosting, security, and essential technical systems may process limited technical information, such as IP addresses, browser or device details, timestamps, and server logs, to deliver the Website, maintain security, and troubleshoot technical issues. We will review our hosting configuration and integrations to ensure this description accurately reflects our Website.

C. Information From Other Sources

In connection with our services, we may obtain relevant information from publicly accessible websites and search engines, review platforms and business directories, data broker websites and public records, information supplied by customers or authorized representatives, and service providers or other third parties involved in delivering our services. Public availability does not mean information is accurate, current, or unrestricted in every use.

D. Information About Other People

Customers may ask us to assist with information about another individual, such as a business owner, executive, employee, or family member. Customers must have an appropriate legal basis and authority for their request. We may request proof of authorization, limit processing, or decline a request if the authority or purpose is unclear.

3. How We Use Personal Information

We may use personal information to:

• Provide services, including reputation assessments, reviewing online content, preparing and submitting authorized requests, assisting with data broker opt-outs, and monitoring specified sources.
• Respond to inquiries, arrange consultations, request information, and provide service updates.
• Prepare proposals, issue invoices, manage payments, maintain customer records, and administer agreements.
• Verify requests, identity, customer authority, and the legitimacy of removal or opt-out activities.
• Detect fraud, unauthorized activity, abuse, and technical problems.
• Maintain Website security, troubleshoot issues, and ensure service functionality.
• Comply with legal obligations, respond to lawful requests, resolve disputes, and establish or defend legal claims.
• Manage vendors, evaluate service quality, and conduct other legitimate business operations.
• Send marketing communications where permitted by law and honor applicable opt-out preferences.

We will not use customer information for materially unrelated purposes without an appropriate legal basis, notice, or consent where required.

4. How We Disclose Personal Information

A. Service Providers and Contractors

We may allow vendors or contractors to process information as needed to support our business, such as Website hosting, business email, communications, customer support, invoice administration, security, and technical operations. We will seek to limit information to what is reasonably necessary for the assigned task and use appropriate contractual, confidentiality, and security measures.

B. Third-Party Platforms and Data Brokers

When you authorize a removal, dispute, or opt-out request, we may disclose relevant information to a search engine, review platform, website operator, data broker, or other recipient as reasonably necessary to carry out the request. Information may include contact details, relevant URLs, identifying information, supporting documentation, and proof of authorization, depending on the recipient’s requirements. Those recipients may process information under their own privacy policies and legal obligations.

C. Legal and Safety Reasons

We may disclose information when we reasonably believe it is necessary to comply with applicable law, valid legal process, or a lawful governmental request, or to protect rights, safety, security, or property.

D. Business Transfers

Personal information may be transferred as part of a merger, financing, acquisition, restructuring, or sale of all or part of our business, subject to applicable law and appropriate safeguards.

E. With Your Direction or Consent

We may disclose information when you request or authorize the disclosure or when otherwise permitted by law.

5. Sale, Sharing, and Advertising

Based on our current stated business practices, ShadowRemove does not sell customer personal information or use customer personal information for targeted advertising. We do not intentionally use third-party analytics tools or advertising tracking technologies.

We may disclose information when necessary to provide a service you request, such as submitting an authorized removal request to a data broker or review platform, or to essential business or technical providers where necessary to operate the Website or deliver our services. These service-related disclosures are distinct from selling personal information or sharing it for targeted advertising.

We will update this Policy if our data practices change and provide any notices, choices, or opt-out mechanisms required by applicable law.

6. Cookies and Website Technologies

ShadowRemove does not intentionally use analytics cookies, advertising pixels, or similar technologies to track visitors for analytics or targeted advertising. Essential cookies or similar technologies may be used if required for Website functionality, and our hosting provider or other technical systems may process server logs or limited technical information for delivery, security, and troubleshooting.

We will review our hosting configuration and third-party integrations to ensure this description is accurate. If we introduce analytics, advertising, or other nonessential tracking technologies, we will update this Policy and provide any required notices, consent mechanisms, or opt-out choices.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, including providing services, maintaining customer records, resolving disputes, meeting legal obligations, and enforcing agreements. Retention may depend on the nature and sensitivity of the information, the type and duration of service, whether monitoring is active, legal or accounting requirements, and security or dispute-resolution needs.

When information is no longer reasonably necessary, we will take appropriate steps to delete it, de-identify it, or otherwise dispose of it securely, subject to applicable law and legitimate retention requirements. We may retain limited records of completed requests, transactions, authorizations, or communications where reasonably necessary to document our work or comply with legal obligations.

Deletion from our systems does not automatically delete copies held by third-party platforms, data brokers, or recipients to whom information was previously disclosed.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Avoid sending unnecessary sensitive information through ordinary email or unsecured forms. If sensitive documentation is needed for a service, we will identify an appropriate submission method where available. If a security incident occurs, we will investigate and provide notices as required by applicable law.

9. Your Privacy Rights

Depending on your state of residence, the nature of our relationship, and applicable legal thresholds and exceptions, you may have rights concerning personal information, including:

• Access or know: request information about personal information we maintain and how we use or disclose it.
• Deletion: request deletion of personal information, subject to applicable exceptions.
• Correction: request correction of inaccurate personal information.
• Portability: request a copy of certain information in a portable format where required by law.
• Opt out: opt out of certain sales, sharing for targeted advertising, or profiling activities where applicable.
• Limit certain uses: limit certain uses or disclosures of sensitive personal information where applicable.
• Appeal: appeal a decision on a privacy rights request where required by law.
• Non-discrimination: exercise applicable privacy rights without unlawful discrimination.

These rights are not absolute and may be subject to verification, exceptions, and other requirements under applicable law.

How to Submit a Privacy Request

Email info@shadowremove.com with the subject line “Privacy Rights Request.” Describe the request and provide enough information for us to identify relevant records. We may request additional information to verify your identity or authority, while seeking to avoid collecting more information than reasonably necessary.

If you submit a request through an authorized agent, we may request proof of authorization and, where permitted or required, verification directly from you. We will respond within the time required by applicable law. If we cannot fulfill a request, we will explain the reason where required and provide any applicable appeal procedure.

California Residents

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, if the law applies to our business and the relevant processing. These may include rights to know, delete, correct, obtain certain information, opt out of sale or sharing, and limit certain uses of sensitive personal information. We will provide the notices, request methods, and opt-out mechanisms required by law if applicable. Residents of other states may have additional rights under their respective state privacy laws.

10. Information Processed on Behalf of Customers

ShadowRemove may receive or access personal information as part of a customer’s request to remove or manage information published online. Depending on the engagement and applicable law, we may act as a service provider, processor, independent business, or another legally recognized role. Our role depends on the specific processing activity and facts of the relationship.

When processing information on behalf of a customer, we will use it for the agreed services, follow applicable instructions and contractual obligations, apply appropriate safeguards, and restrict access as reasonably necessary. We may disclose information to the relevant platform or data broker when needed to carry out an authorized request. Customers who provide information about other individuals are responsible for ensuring they have the required authority and legal basis.

11. Children’s Privacy

Our Website and services are intended for adults and business customers and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through our Website without legally required authorization. If you believe a child has provided personal information to us inappropriately, contact info@shadowremove.com. We will review the request and take appropriate action as required by law.

12. Third-Party Websites

Our Website or services may reference third-party websites, platforms, and resources. We are not responsible for third parties’ privacy policies, security, or practices. Review the privacy policies of third-party websites you visit or use. A request to remove information from one website does not automatically remove it from other websites or search engine caches.

13. Marketing Communications

We may send service-related communications necessary to manage your inquiry or engagement. Where permitted by law, we may also send marketing communications. You can request to stop marketing emails by following unsubscribe instructions in the message, if provided, or by contacting info@shadowremove.com. Opting out of marketing will not prevent necessary transactional, security, legal, or service-related messages.

14. International Visitors and Processing

ShadowRemove primarily serves customers in the United States. Depending on our service providers and technical arrangements, personal information may be processed or stored in locations other than your state or country of residence. Where cross-border processing occurs, we will apply safeguards required by applicable law. This section should be adjusted if our actual operations do not involve international transfers.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, services, data practices, technology, or legal requirements. The revised version will be posted on our Website with an updated “Last Updated” date. Where required by law, we will provide additional notice or obtain consent before implementing material changes. We encourage you to review this Policy periodically.

16. Contact Us

Clearline Privacy LLC, doing business as ShadowRemove150 E B ST LBBY, Casper, WY 82601, USA Email: info@shadowremove.com Website: https://www.shadowremove.com/

ShadowRemove is managed and operated by Clearline Privacy LLC.