Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of https://www.shadowremove.com/ (the “Website”) and services provided under the ShadowRemove name by Clearline Privacy LLC, doing business as ShadowRemove (“ShadowRemove,” “Company,” “we,” “us,” or “our”).

Business mailing address: 150 E B ST LBBY, Casper, WY 82601, USA. Contact email: info@shadowremove.com.

These Terms apply to Website visitors, prospective customers, and customers who purchase or use our services. A proposal, invoice, statement of work, or signed service agreement may set specific terms for an engagement. If a signed service agreement conflicts with these Terms, the signed agreement controls for that engagement to the extent of the conflict.

By using the Website or purchasing our services, you agree to these Terms. If you do not agree, discontinue use of the Website and services.

2. Our Services

ShadowRemove provides online reputation management, review-related assistance, personal information removal assistance, and related digital privacy services. Depending on the service selected and the applicable written agreement, services may include:

• Online reputation assessments and audits.
• Identification and reporting of potentially fake, fraudulent, defamatory, or policy-violating reviews.
• Assistance with review complaints, disputes, appeals, and removal requests to third-party platforms.
• Lawful reputation improvement strategies, including search-result suppression and development of accurate, relevant online content.
• Assistance with personal information removal requests and data broker opt-out submissions.
• Monitoring specified online content or personal information, where included in the agreed service.
• Progress reports, recommendations, and related consulting services.

The specific deliverables, fees, timeline, and monitoring period will be described in the applicable proposal, invoice, or written service agreement. We may decline requests or activities we reasonably believe are unlawful, deceptive, unauthorized, or inconsistent with applicable platform rules.

3. No Guarantee of Removal or Specific Results

Third-party websites, search engines, review platforms, social networks, and data brokers operate independently of ShadowRemove. Their decisions and systems are outside our control. Therefore:

• We do not guarantee removal of any review, search result, webpage, listing, or personal information record.
• We do not guarantee that a platform will accept a complaint, dispute, appeal, or opt-out request.
• We do not guarantee specific search rankings, ratings, traffic, sales, revenue, or reputation outcomes.
• We do not guarantee permanent removal or that information will not reappear.
• We do not control how quickly third parties process requests or update their indexes.
• We cannot guarantee removal of information that is legally protected, legitimately published, exempt from removal, or outside a third party’s policies.

Where direct removal is unavailable or unsuccessful, alternative strategies may be discussed if appropriate and included in the agreed scope. Estimates and projections are informational unless expressly incorporated as binding commitments in a written service agreement.

4. Customer Responsibilities and Authorization

1. Provide accurate, complete, and current information relevant to the requested services.
2. Have the legal authority to request action concerning the accounts, content, reviews, or personal information involved.
3. Provide reasonably necessary supporting documentation, identity verification, and authorization.
4. Respond to reasonable requests for information needed to perform the services.
5. Notify us promptly if your authorization changes or a submitted request is no longer appropriate.
6. Avoid providing passwords, government identification numbers, financial account credentials, or other highly sensitive information unless genuinely necessary and requested through an appropriate secure process.
7. Comply with applicable laws and third-party platform requirements.

If you act for a company, another individual, or an organization, you represent that you have authority to act on that party’s behalf. We may request reasonable proof of authority. You authorize ShadowRemove to perform only the activities included in your written service agreement, which may include reviewing relevant public information, preparing and submitting removal requests, communicating with platform support, and submitting opt-out requests.

This authorization does not permit impersonation, fabricated evidence, knowingly false claims, unauthorized account access, or actions outside the agreed scope.

5. Review Management and Removal Standards

We may assist with identifying and reporting reviews that appear to violate a platform’s published rules or applicable law. We do not promise to remove reviews merely because they are negative, damaging, inconvenient, or unfavorable.

Our services do not include creating, purchasing, selling, or arranging fake reviews or testimonials; generating fake accounts or engagement; posting reviews that misrepresent a reviewer’s actual experience; manipulating ratings through deceptive practices; conditioning review incentives on positive reviews; deceptively suppressing legitimate negative feedback; or using baseless legal threats to force reviewers to remove opinions.

Review-related services will be performed subject to applicable law, including applicable Federal Trade Commission rules concerning consumer reviews and testimonials, and relevant platform policies. Customers are responsible for the accuracy of information and evidence they provide. We may decline to submit a claim if its factual basis or authorization is insufficient.

6. Personal Information Removal Services

Personal information removal services may involve identifying data broker listings, preparing opt-out requests, submitting removal requests, and monitoring specified sources as described in the applicable agreement. Different websites have different eligibility, verification, and response requirements. Some sites may require you to complete verification directly; some information may be exempt from removal or republished by other sources; and an opt-out at one site does not necessarily remove information from other sites.

Public records and government-held information may be subject to different legal requirements. Monitoring applies only to the sources and period included in your agreement. We do not guarantee that every instance of your information will be found or removed.

7. Fees and Payment

Fees will be disclosed in a proposal, invoice, or written service agreement before the applicable work begins. Unless otherwise agreed in writing:

• Payments are made by invoice or another payment method expressly agreed upon by the parties.
• Invoices are payable by the due date stated on the invoice.
• Work may be paused if an invoice remains unpaid or required customer information is not provided.
• Additional work outside the agreed scope may incur additional fees, which will be communicated for approval before that work begins.
• Any reasonably foreseeable third-party charges will be disclosed when applicable.

You agree to pay undisputed amounts due under your service agreement. Applicable taxes will be handled as required by law and the agreement. We will not charge for material additional services that have not been agreed upon.

8. Cancellation and Refunds

8.1 Requesting Cancellation

Customers may request cancellation by emailing info@shadowremove.com. Please include your name, the service purchased, and your invoice or order reference, if available. We will review the request and confirm the cancellation status in writing. Customers may request cancellation at any time, subject to applicable law and the terms of their service agreement.

After receiving a cancellation request, we will make reasonable efforts to pause work that has not yet been performed while reviewing the request. Work already completed, third-party submissions already made, or actions that cannot reasonably be reversed may not be recoverable.

8.2 Refund Eligibility

Refund requests are evaluated on a case-by-case basis, taking into account the circumstances of the request, the applicable service agreement, work completed, expenses incurred, and applicable law. Factors may include:

• Whether work has started or been completed.
• The amount of research, assessment, preparation, or submission work already performed.
• Whether removal requests or other actions have already been submitted to third-party platforms or data brokers.
• Whether the service was materially different from what was agreed.
• Whether delays, service interruptions, or other circumstances affected delivery.
• Other relevant circumstances and applicable legal requirements.

Depending on these factors, a refund may be approved in full, approved in part, or declined where permitted by law and the applicable agreement.

8.3 Third-Party Outcomes and Work Already Performed

ShadowRemove cannot control whether third-party websites, search engines, review platforms, or data brokers approve or complete removal requests. A third party’s refusal to remove information does not automatically entitle a customer to a refund if ShadowRemove has performed the agreed work. Fees for work already performed and authorized expenses may be nonrefundable where permitted by law and the applicable agreement.

Nothing in this policy permits ShadowRemove to retain amounts that must be refunded under applicable law or a binding agreement.

8.4 Recurring or Ongoing Services

If an ongoing monitoring or recurring service is offered, the applicable service agreement will describe the billing period, renewal terms, and cancellation procedure. Cancellation will stop future renewals or charges as required by the agreement and law. Customers will not be required to satisfy unreasonable conditions to cancel.

8.5 Processing and Confirmation

We will review cancellation and refund requests within a reasonable time and communicate our decision by email. If a refund is approved, we will explain the amount and expected processing arrangements. Bank or payment-provider processing times may be outside our direct control.

This policy does not limit rights that cannot legally be waived or excluded.

9. Customer Communications and Reporting

We may communicate by email or another contact method you provide to discuss services, request supporting information, send invoices, or provide progress reports. You are responsible for maintaining accurate contact information and checking communications relevant to your engagement.

Reports reflect information reasonably available when prepared. Search results, third-party records, and platform policies may change. Unless otherwise agreed, reports are for the customer’s internal use and are not legal opinions, forensic certifications, or guarantees of future results.

10. Acceptable Use

You may not use our Website or services to:

• Violate applicable law or another person’s rights.
• Submit false, misleading, or fabricated evidence.
• Harass, threaten, intimidate, or unlawfully retaliate against reviewers or other individuals.
• Create or procure fake reviews, testimonials, accounts, ratings, followers, or engagement.
• Gain unauthorized access to accounts, systems, or private information.
• Submit removal requests without required authority.
• Circumvent security measures or interfere with Website operation.
• Misrepresent ShadowRemove’s work, credentials, or results.
• Use services for fraud, unlawful surveillance, or other improper purposes.

We may suspend or refuse services when reasonably necessary to address suspected misuse, protect affected parties, or comply with law.

11. Third-Party Websites and Services

Our services may involve third-party websites, platforms, data brokers, search engines, and service providers. ShadowRemove does not own or control those third parties and is not responsible for their independent decisions, content, policies, availability, security practices, or processing times. Your use of third-party services may be governed by their own terms and privacy policies. We do not represent that we are affiliated with or endorsed by a third-party platform unless expressly stated.

12. Intellectual Property

The Website and its original content, branding, design, and Company-owned materials are owned by or licensed to Clearline Privacy LLC and protected by applicable intellectual property laws. You may not reproduce, distribute, modify, sell, or commercially exploit Company-owned materials without prior written permission, except as permitted by law.

You retain your rights in materials and information you provide to us. You grant us a limited, non-exclusive right to use and process those materials as reasonably necessary to perform the agreed services and comply with applicable law.

13. Confidentiality

We will use reasonable measures to handle nonpublic customer information in accordance with our Privacy Policy and any applicable confidentiality agreement. We may use or disclose information as necessary to provide the agreed service, to service providers supporting our operations, with your authorization, or as required or permitted by law. Do not submit information that is unnecessary for your service.

14. Disclaimers

To the maximum extent permitted by law, the Website and general informational content are provided on an “as is” and “as available” basis. We do not warrant that the Website will be uninterrupted, error-free, or suitable for every purpose. ShadowRemove provides administrative, research, privacy, and reputation management services. Unless separately agreed in writing and legally authorized, we do not provide legal representation or guarantee legal outcomes. Nothing on the Website constitutes legal advice.

No disclaimer excludes a warranty or right that cannot lawfully be excluded.

15. Limitation of Liability

To the maximum extent permitted by law, Clearline Privacy LLC and its owners, employees, contractors, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business opportunities, or loss of goodwill arising from or related to the Website or services.

To the maximum extent permitted by law, the Company’s aggregate liability arising out of or relating to a particular service engagement will not exceed the fees paid or payable to the Company for that engagement during the twelve months preceding the event giving rise to the claim. These limitations do not apply to liability that cannot lawfully be limited or excluded, and do not override non-waivable consumer rights or a different limitation in a valid written service agreement.

16. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Clearline Privacy LLC from third-party claims, losses, and reasonable costs arising directly from your material breach of these Terms, lack of required authorization, or knowing submission of false or unlawful material. This does not require you to indemnify us for our own negligence, misconduct, unlawful conduct, or liability that cannot lawfully be shifted to you.

We will provide reasonable notice of a claim for which indemnification is sought, to the extent permitted by law, and will not agree to a settlement imposing material obligations on you without your consent.

17. Suspension and Termination

Either party may terminate a service engagement as permitted by the applicable written agreement and law. We may suspend or terminate access to the Website or services if reasonably necessary because of unlawful use, lack of required authorization, nonpayment, material breach, security concerns, or legal obligations. Upon termination, fees, refunds, deliverables, and remaining work will be handled under the applicable agreement and mandatory law.

Provisions that by their nature should survive termination will survive, including applicable payment obligations, intellectual property, confidentiality, disclaimers, liability, and dispute-resolution provisions.

18. Governing Law and Disputes

These Terms will be governed by the laws of the State of Wyoming, without regard to its conflict-of-law rules, except where applicable law requires otherwise. The parties will attempt in good faith to resolve disputes informally by contacting info@shadowremove.com and describing the issue. If a dispute cannot be resolved informally, it may be brought in a court of competent jurisdiction, subject to applicable law and any valid written agreement. Nothing in this section limits a consumer’s non-waivable right to bring a claim in a forum provided by applicable law.

19. Changes to These Terms

We may update these Terms to reflect changes in services, business practices, or legal requirements. The updated version will be posted on the Website with a revised “Last Updated” date. Where required by law or an applicable agreement, we will provide additional notice or obtain consent. Changes to an existing paid engagement will be handled under its agreement and applicable law.

20. General Provisions

If any provision is found unenforceable, the remaining provisions will remain in effect to the extent permitted by law. Failure to enforce a provision is not a waiver of the right to enforce it later. These Terms, together with the applicable service agreement and documents expressly incorporated into it, govern use of the Website and relevant services.

21. Contact Us

Clearline Privacy LLC, doing business as ShadowRemove150 E B ST LBBY, Casper, WY 82601, USA Email: info@shadowremove.com Website: https://www.shadowremove.com/

ShadowRemove is managed and operated by Clearline Privacy LLC.